2️⃣ Cancellation Policy & Returns

Cancellation Policy & Returns

Last updated: 2 July 2026

Page title: Cancellation Policy & Returns · Shopify slug: refund-policy

Your Right of Withdrawal

As a consumer, you are entitled to withdraw from this contract within fourteen days without furnishing any explanation.

The withdrawal period opens on the day on which you, or a third party other than the carrier designated by you, takes delivery of the goods, and closes fourteen days later.

To exercise this right, you must communicate your decision to withdraw by a clear, unambiguous statement — for example by email or post:

VIREXO
Email: contact@virexo.com
Website: virexo.com

Your statement must leave your intention to cancel beyond doubt. You may optionally use the model withdrawal form set out further below — doing so is not obligatory.

It is sufficient to send your withdrawal notice before the fourteen-day period expires in order to meet the deadline.

Consequences of Withdrawal

Upon a valid withdrawal, we will reimburse all sums received from you — including standard outbound delivery charges (but not any premium paid for a non-standard delivery service) — without undue delay and no later than fourteen days from receipt of your withdrawal notice.

Reimbursement will as a rule be made using the same payment method as the original transaction, unless agreed otherwise; no charge of any kind will be levied on you in connection with the refund.

We may withhold the reimbursement until the goods have been returned to us, or until you supply evidence of having sent them — whichever is earlier.

The goods must be returned without undue delay and in any event within fourteen days of the date you communicated your withdrawal. The deadline is met provided you despatch the goods before this period elapses.

You are responsible for the direct costs of returning the goods.

You are only liable for any diminution in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

  • Goods produced to your personal specifications or clearly tailored to your individual requirements;
  • Goods susceptible to rapid deterioration or whose expiry date would soon be exceeded;
  • Sealed goods that cannot be returned on health or hygiene grounds where the seal has been broken after delivery;
  • Goods that, following delivery, have by their nature become inseparably blended with other items;
  • Sealed audio or video recordings, or sealed software, whose seal has been opened after delivery.

Model Withdrawal Form

To withdraw from your order, please complete and return the form below.

To VIREXO
Email: contact@virexo.com

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale for the following goods (*) / the following service (*):

Ordered on (*) / received on (*): ___________________
Name of consumer(s): ________________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): _______________
Date: __________________

(*) Delete as appropriate.

How the Return Process Works

  1. Contact us at contact@virexo.com with your order number and the reason for the return.
  2. We will acknowledge your request and provide you with the return address.
  3. Pack the goods securely — original packaging is preferred wherever possible.
  4. Return the parcel within fourteen days of notifying us of your withdrawal.
  5. Once the goods have been received and inspected, your refund will be issued within fourteen days.

Refunds

Your refund will be issued via the payment method used for the original purchase. Depending on your bank or payment provider, it may take between five and ten working days for the amount to appear in your account.

Damaged or Defective Goods

If any item arrives damaged or with a defect, please notify us within seven days of receipt at contact@virexo.com. Provide clear photographs of the issue along with your order number. We will cover the return shipping costs and offer you — at your discretion — either a replacement or a full refund of the purchase price.