Contact information

Contact

Last updated: 2 July 2026

Page title: Contact · Shopify slug: contact

A question about an order, a product from our home and garden range, or anything else?
Our support team is always on hand to help and aims to reply to every enquiry thoroughly and without delay.

How to Reach Us

Email is the most efficient and reliable channel for getting in touch. It gives us the opportunity to look into your query carefully and return to you with a complete, well-considered answer.

Email: contact@virexo.com
Website: virexo.com

Response Time

We aim to respond to all messages within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be attended to on the next available working day.

During particularly busy periods — such as around public holidays or promotional campaigns — response times may be slightly extended. We value your patience and assure you that every message is handled with care and attention.

Helpful Information for Your Enquiry

To help us assist you as efficiently as possible, please include the following in your message:

Order number — if your query concerns an existing order
Full name — as entered when placing the order
Email address — the one used at checkout
A clear description of your question or the issue you have encountered
Photographs — particularly useful when reporting damaged or defective goods

How We Can Help You

Our team is available to assist with a wide variety of matters, including:

Questions about the status or tracking of your order
Returns, exchanges and reimbursement requests
Product details and availability across our home and garden range
Reports of damaged, defective or incorrectly despatched goods
General questions about our website or your account
Suggestions and feedback to help us continually improve

Business and Legal Enquiries

Commercial or legal correspondence — including partnership proposals, business relations or legal matters — should be sent to contact@virexo.com, with a clear indication in the subject line of the nature of your enquiry. Your message will be directed to the appropriate department without delay.

Privacy of Your Communication

Personal data provided when contacting us by email will be used solely to handle your enquiry and processed in accordance with applicable data protection legislation. Further details are set out in our Privacy Policy.