Shipping policy

Shipping & Payment

Last updated: 2 July 2026

Page title: Shipping & Payment · Shopify slug: shipping-and-payment

This page sets out all essential information on delivery charges, estimated shipping windows and the payment methods accepted at VIREXO for our home and garden range. These conditions form an integral part of our Terms and Conditions.

1. Shipping Costs

All prices on our website include the applicable statutory Value Added Tax. Delivery charges are shown separately at checkout before you finalise your order.

Destination	Estimated delivery	Charge
United Kingdom	3–7 working days	£4.99 (free over £50)
Ireland	5–8 working days	£8.99
Germany, Austria	5–8 working days	£7.99
Netherlands, Belgium, Luxembourg	5–8 working days	£8.99
France, Italy, Spain	6–10 working days	£9.99
Rest of EU	7–12 working days	£12.99
Switzerland	7–12 working days	£14.99 (customs charges may apply)

Please note: For shipments outside the United Kingdom and the European Union, additional customs duties, import VAT and other charges may be applied. These are not collected by VIREXO but imposed directly by the customs authorities or carrier in the destination country, and are the sole responsibility of the recipient.

2. Delivery Time

Delivery windows begin on the date of order confirmation, upon receipt of your payment. Orders placed on working days before 14:00 are generally prepared for despatch the same day. Orders received at weekends or on public holidays are processed on the following working day.

Where an item is temporarily unavailable, this will be noted on the relevant product page. In exceptional circumstances — such as force majeure or industrial action — the stated window may be extended; we will notify you without delay should this arise.

3. Shipping Partners

Your order will be sent via one of our trusted logistics partners:

Royal Mail
DHL
DPD
Evri
UPS (for international shipments)

Once your parcel has left our warehouse, you will automatically receive an email containing your tracking reference so you can monitor your delivery at any time.

4. Delivery Address

Please take care to provide a complete and accurate delivery address. We cannot be held responsible for delays or losses caused by incorrect address details. Once a parcel has been despatched, changes to the delivery address are unfortunately no longer possible.

5. Partial Shipments

On occasion it may be necessary to split a single order into multiple consignments — for example when certain items become available at different times. No additional delivery charges will be levied in such cases.

6. Payment Methods

The following payment methods are accepted at VIREXO:

Credit and debit cards — Visa, Mastercard, American Express
PayPal
Klarna — Pay Later, Pay in 3 instalments
Apple Pay
Google Pay
Bank transfer (where applicable)

We reserve the right to restrict certain payment methods depending on order value, destination country or other objective criteria.

7. Secure Payment Processing

All transactions are conducted via SSL/TLS-encrypted connections. Our payment partners hold PCI DSS Level 1 certification. Payment details are transmitted directly to the respective provider — full card information is never stored by VIREXO at any stage.

8. Invoicing

An invoice is automatically generated for every order and sent to you by email, containing all legally required particulars with VAT shown as a separate line item.

9. Issues with Your Delivery

Should your order not arrive within the stated window, or if the parcel shows visible damage on receipt, please contact us at contact@virexo.com quoting your order number. We will act promptly to identify the most suitable resolution.